BankRankedFlagstar Bank, National Association
ROA: Below AverageHicksville, NY | Charter: N
Established: 1987-05-20
Total Assets
$87.51B
Total Deposits
$66.00B
Net Income
$-129429000
Branches
167
FDIC data last updated: April 2, 2026
Overview
Flagstar Bank is a large regional bank, headquartered in Hicksville, NY. With $87.51B in total assets, Flagstar Bank holds a notable position in the U.S. banking landscape (Source: FDIC BankFind). The institution operates under a N charter.
Flagstar Bank holds approximately $66.00B in total deposits (Source: FDIC BankFind). With 167 branches, the bank maintains a moderate physical presence. Established 1987-05-20, the institution has a track record in the banking industry.
This profile uses publicly available government data to present a factual overview. It does not constitute an endorsement or recommendation of this institution. Consumers may wish to consider factors such as account fees, digital banking features, and customer service when evaluating any bank.
Financial Health Analysis
Return on Assets (ROA)
-0.14%
National avg: 1.21%
Return on Equity (ROE)
-1.52%
National avg: 11.47%
FDIC Insured
Yes
Up to $250,000 per depositor
Flagstar Bank reports a Return on Assets (ROA) of -0.14%, which is significantly below the national average of 1.21%, which may indicate weaker profitability (Source: FDIC BankFind). In practical terms, an ROA of -0.14% means that for every $100 in assets, the bank generates approximately $-0.14 in profit.
The bank's Return on Equity (ROE) is -1.52%, which is significantly below the national average of 11.47%, which may suggest challenges in generating shareholder returns (Source: FDIC BankFind). ROE measures how effectively a bank uses shareholder equity to generate profit.
Flagstar Bank reported negative net income of $-129429000 in the most recent reporting period (Source: FDIC BankFind). Net income reflects overall profitability after all expenses, taxes, and provisions.
Past financial performance does not guarantee future stability or profitability. These metrics reflect a single reporting period and may vary from quarter to quarter. Consult a licensed financial professional before making banking decisions based on financial data.
Flagstar Bank vs. national average
National averages calculated from all active FDIC-insured banks.
Customer Experience
Total Complaints
500
Timely Response Rate
99.8%
Complaint Breakdown by Category
Source: CFPB Consumer Complaint Database
Flagstar Bank received approximately 7.6 complaints per $1B in deposits, which is below the estimated national average of approximately 93.2 per $1B (Source: CFPB Consumer Complaint Database, FDIC BankFind). Complaint volume alone does not indicate service quality. Larger banks naturally receive more complaints due to higher customer counts.
99.8% of complaints received a timely response, which is at or above the industry average of approximately 99% (Source: CFPB Consumer Complaint Database). A higher timely response rate generally suggests the institution addresses consumer concerns within expected timeframes.
The most common complaint categories for Flagstar Bank are: Account opening, closing, or management, Loan servicing, payments, escrow account, Loan modification,collection,foreclosure (Source: CFPB Consumer Complaint Database). These categories are common across most large financial institutions and may reflect the breadth of products offered rather than specific service failures.
The CFPB recommends comparing fees, interest rates, and access across multiple institutions before opening an account. Complaint data provides one perspective on consumer experience but does not capture the full picture of a bank's service quality.
Branch and Access
Flagstar Bank operates 167 branches, primarily serving regional markets (Source: FDIC BankFind). This branch count is typical for mid-size institutions that balance physical locations with digital banking services.
The bank is headquartered in Hicksville, NY. Consumers considering this institution may want to verify branch locations near their home or workplace, as headquarter location does not always indicate where branches are concentrated.
Branch access is one factor in choosing a bank. Consumers who primarily use mobile and online banking may prioritize digital features and rates over physical branch proximity.
View banks in NYHow Flagstar Bank compares to similar-sized banks
| Bank | Assets |
|---|---|
| Flagstar Bank | $87.51B |
| HSBC | $165.26B |
| Regions Bank | $158.22B |
| UBS | $119.32B |
| Synchrony Bank | $112.11B |
Data Sources
FDIC BankFind: Financial data including total assets, deposits, net income, ROA, and ROE for all FDIC-insured institutions. https://banks.data.fdic.gov/
CFPB Consumer Complaint Database: Consumer complaint data by institution, including complaint volumes, response rates, and top issue categories. https://www.consumerfinance.gov/data-research/consumer-complaints/
Federal Reserve Economic Data (FRED): Interest rate benchmarks including the Federal Funds Rate, Treasury yields, and national savings rate averages. https://fred.stlouisfed.org/
BankRanked is not a bank, credit union, or financial advisor. This content is for educational purposes only and does not constitute financial advice. All data is sourced from publicly available government databases (FDIC, NCUA, CFPB, FRED). Consult a licensed financial professional before making banking decisions.