BankRankedTruist Bank vs Citibank
Side-by-side comparison using real FDIC financial data and CFPB complaint records.
| Metric | Truist Bank | Citibank |
|---|---|---|
| Headquarters | Charlotte, NC | Sioux Falls, SD |
| Total Assets | $539.52B | $1.84T |
| Total Deposits | $409.43B | $1.47T |
| Net Income | $5.54B | $15.18B |
| Return on Assets (ROA) | 1.04% | 0.85% |
| Return on Equity (ROE) | 8.93% | 8.67% |
| Branches | 1,931 | 670 |
| CFPB Complaints | 21,970 | 130,017 |
| Timely Response Rate | 98.9% | 99.7% |
Source: FDIC BankFind (financial data), CFPB Consumer Complaint Database (complaint data). Data last updated: April 2, 2026.
At a glance
Total Assets
Total Deposits
Net Income
Branches
Return on Assets (ROA)
Which bank is right for you?
Citibank is the larger institution by total assets at $1.84T, compared to Truist Bank at $539.52B (Source: FDIC BankFind). Truist Bank operates 1,931 branches compared to Citibank's 670, which may matter for customers who prefer in-person banking. (Source: FDIC BankFind)
In terms of profitability, Truist Bank reports a higher ROA of 1.04% compared to Citibank at 0.85%, where the national average is approximately 1.21% (Source: FDIC BankFind). Truist Bank also leads in ROE at 8.93% versus 8.67%. However, higher profitability metrics do not guarantee a better consumer experience. These figures reflect institutional performance, not the rates or fees offered to individual customers.
When normalized by deposits, Truist Bank receives approximately 53.7 complaints per $1B in deposits compared to Citibank at 88.7 per $1B (Source: CFPB Consumer Complaint Database, FDIC BankFind). However, complaint volume is influenced by many factors including bank size, product mix, and how actively a bank's customers use the CFPB portal. A lower complaint rate does not necessarily indicate better service.
Consumers who prioritize a large branch network and broad geographic reach may find Truist Bank more convenient. Those who focus on financial strength metrics may want to review the ROA and ROE figures above. Ultimately, the right choice depends on individual needs including account fees, interest rates, digital banking features, and customer service, which are not captured in this data. Consult each bank's website for current rates, terms, and product details.
Key differences
Branch Access
Truist Bank operates 1,931 branches compared to Citibank's 670 (3 branches). For customers who rely on in-person banking, this difference may be significant. However, digital banking tools can reduce the importance of branch proximity.
Source: FDIC BankFind
Bank Size
Citibank holds $1.84T in total assets compared to Truist Bank at $539.52B. Larger banks typically offer a wider range of products and services, while smaller institutions may provide more personalized attention. Size alone does not determine which bank is a better fit.
Source: FDIC BankFind
Consumer Complaints
Citibank receives approximately 88.7 complaints per $1B in deposits compared to Truist Bank at 53.7 per $1B. However, complaint volume is influenced by many factors. Larger banks with more products and customers naturally receive more complaints. A higher rate does not necessarily indicate worse service.
Source: CFPB Consumer Complaint Database, FDIC BankFind
Profitability (ROA)
Truist Bank reports an ROA of 1.04% compared to Citibank at 0.85%. ROA measures how effectively a bank uses its assets to generate profit. A higher ROA may indicate operational efficiency, but it does not directly translate to better rates or lower fees for consumers.
Source: FDIC BankFind
What the data does not tell you
This comparison uses publicly available data from the FDIC and CFPB. While these sources provide a factual foundation, they do not cover several factors that are important to the banking experience.
FDIC data does not include specific interest rates offered on savings accounts, CDs, or checking accounts. It also does not capture account fees, minimum balance requirements, or promotional offers. CFPB complaint data reflects consumer-submitted complaints and does not measure overall customer satisfaction, digital banking quality, or customer service responsiveness.
For a complete picture, visit each bank's website directly. Truist Bank's and Citibank's current rates, fee schedules, and product details are available on their respective websites. The CFPB also offers tools and guides for comparing banks at consumerfinance.gov.
Consult a licensed financial professional before making significant banking decisions.
Data Sources
FDIC BankFind: Financial data including total assets, deposits, net income, ROA, and ROE for all FDIC-insured institutions. https://banks.data.fdic.gov/
CFPB Consumer Complaint Database: Consumer complaint data by institution, including complaint volumes, response rates, and top issue categories. https://www.consumerfinance.gov/data-research/consumer-complaints/
Federal Reserve Economic Data (FRED): Interest rate benchmarks including the Federal Funds Rate, Treasury yields, and national savings rate averages. https://fred.stlouisfed.org/
BankRanked is not a bank, credit union, or financial advisor. This content is for educational purposes only and does not constitute financial advice. All data is sourced from publicly available government databases (FDIC, NCUA, CFPB, FRED). Consult a licensed financial professional before making banking decisions.