BankRankedCapital One vs JPMorgan Chase Bank
Side-by-side comparison using real FDIC financial data and CFPB complaint records.
| Metric | Capital One | JPMorgan Chase Bank |
|---|---|---|
| Headquarters | Mclean, VA | Columbus, OH |
| Total Assets | $658.46B | $3.75T |
| Total Deposits | $504.75B | $2.70T |
| Net Income | $3.20B | $49.64B |
| Return on Assets (ROA) | 0.55% | 1.34% |
| Return on Equity (ROE) | 3.93% | 15.32% |
| Branches | 265 | 5,115 |
| CFPB Complaints | 154,390 | 163,104 |
| Timely Response Rate | 99.9% | 99.9% |
Source: FDIC BankFind (financial data), CFPB Consumer Complaint Database (complaint data). Data last updated: April 2, 2026.
At a glance
Total Assets
Total Deposits
Net Income
Branches
Return on Assets (ROA)
Which bank is right for you?
JPMorgan Chase Bank is the larger institution by total assets at $3.75T, compared to Capital One at $658.46B (Source: FDIC BankFind). JPMorgan Chase Bank operates 5,115 branches compared to Capital One's 265, which may matter for customers who prefer in-person banking. (Source: FDIC BankFind)
In terms of profitability, JPMorgan Chase Bank reports a higher ROA of 1.34% compared to Capital One at 0.55%, where the national average is approximately 1.21% (Source: FDIC BankFind). JPMorgan Chase Bank also leads in ROE at 15.32% versus 3.93%. However, higher profitability metrics do not guarantee a better consumer experience. These figures reflect institutional performance, not the rates or fees offered to individual customers.
When normalized by deposits, JPMorgan Chase Bank receives approximately 60.5 complaints per $1B in deposits compared to Capital One at 305.9 per $1B (Source: CFPB Consumer Complaint Database, FDIC BankFind). However, complaint volume is influenced by many factors including bank size, product mix, and how actively a bank's customers use the CFPB portal. A lower complaint rate does not necessarily indicate better service.
Consumers who prioritize a large branch network and broad geographic reach may find JPMorgan Chase Bank more convenient. Those who focus on financial strength metrics may want to review the ROA and ROE figures above. Ultimately, the right choice depends on individual needs including account fees, interest rates, digital banking features, and customer service, which are not captured in this data. Consult each bank's website for current rates, terms, and product details.
Key differences
Branch Access
JPMorgan Chase Bank operates 5,115 branches compared to Capital One's 265 (19 branches). For customers who rely on in-person banking, this difference may be significant. However, digital banking tools can reduce the importance of branch proximity.
Source: FDIC BankFind
Bank Size
JPMorgan Chase Bank holds $3.75T in total assets compared to Capital One at $658.46B. Larger banks typically offer a wider range of products and services, while smaller institutions may provide more personalized attention. Size alone does not determine which bank is a better fit.
Source: FDIC BankFind
Consumer Complaints
Capital One receives approximately 305.9 complaints per $1B in deposits compared to JPMorgan Chase Bank at 60.5 per $1B. However, complaint volume is influenced by many factors. Larger banks with more products and customers naturally receive more complaints. A higher rate does not necessarily indicate worse service.
Source: CFPB Consumer Complaint Database, FDIC BankFind
Profitability (ROA)
JPMorgan Chase Bank reports an ROA of 1.34% compared to Capital One at 0.55%. ROA measures how effectively a bank uses its assets to generate profit. A higher ROA may indicate operational efficiency, but it does not directly translate to better rates or lower fees for consumers.
Source: FDIC BankFind
What the data does not tell you
This comparison uses publicly available data from the FDIC and CFPB. While these sources provide a factual foundation, they do not cover several factors that are important to the banking experience.
FDIC data does not include specific interest rates offered on savings accounts, CDs, or checking accounts. It also does not capture account fees, minimum balance requirements, or promotional offers. CFPB complaint data reflects consumer-submitted complaints and does not measure overall customer satisfaction, digital banking quality, or customer service responsiveness.
For a complete picture, visit each bank's website directly. Capital One's and JPMorgan Chase Bank's current rates, fee schedules, and product details are available on their respective websites. The CFPB also offers tools and guides for comparing banks at consumerfinance.gov.
Consult a licensed financial professional before making significant banking decisions.
Data Sources
FDIC BankFind: Financial data including total assets, deposits, net income, ROA, and ROE for all FDIC-insured institutions. https://banks.data.fdic.gov/
CFPB Consumer Complaint Database: Consumer complaint data by institution, including complaint volumes, response rates, and top issue categories. https://www.consumerfinance.gov/data-research/consumer-complaints/
Federal Reserve Economic Data (FRED): Interest rate benchmarks including the Federal Funds Rate, Treasury yields, and national savings rate averages. https://fred.stlouisfed.org/
BankRanked is not a bank, credit union, or financial advisor. This content is for educational purposes only and does not constitute financial advice. All data is sourced from publicly available government databases (FDIC, NCUA, CFPB, FRED). Consult a licensed financial professional before making banking decisions.